Learner Support

Course Introduction

“Kia ora mai tātou – you are all welcome and safe here”

At A1 First Aid it is our intention for you to have an interesting, informative, well supported learning experience using a variety of training methods.

Please feel free to ask questions and have an input into your course. We appreciate diversity and support a safe and inclusive learning environment.

We provide a range of courses at A1 First Aid. Information on these is available on our website www.a1firstaid.co.nz and course requirements for assessment and enrolment is also provided to you pre-enrolment.

All information you have provided on the Enrolment Form is held in a secure database and only used by authorised persons.

Learner Support

Let our office or your Instructor know if you need support. Examples include:

  • I have a disability or impairment that may affect my learning ability.
  • English is my second language so I may need help with reading and writing.
  • I would like to have cultural support while learning.

Learner health, safety and wellbeing

Your health, safety and wellbeing is important to us. Please let your Instructor know if you feel unwell or are feeling stressed or anxious.

First Aid training can trigger emotions of past incidents so its not uncommon to need a pause – just let us know.

Wellbeing includes your physical, mental, emotional and social wellbeing.There are health and wellbeing models that help guide people to manage their wellbeing.

Five Ways to Wellbeing

Other models include Te Whare Tapa Wha (a Māori wellbeing model) and Fonofale for Pasifika wellbeing (a Samoan wellbeing model).

Wellbeing can also impact you if you are financially stressed or if you are experiencing stigma and discrimination about a diversity aspect.

You can discuss these with your Instructor to seek support and there are also a range of support Help Lines available (see a list at the end of the workbook which is provided at the course).

Emergency Support

In a medical emergency, safety emergency or mental health crisis call 111

Emergency services will decide if Police, Fire or Ambulance (or all of them) are needed.

Safety on the course

You will be advised of the safety procedures for your training venue at the beginning of your course. Please also read the following information:

Exits and Fire Exits

In the event of a fire or other evacuation:

  • Walk to the nearest EXIT in an orderly manner.
  • Do not return for personal belongings.
  • Report to your instructor or other authorised person
  • Stay in the group unless instructed to do otherwise.

Only attempt to extinguish the fire (or other cause) if it is safe to do so

Smoking

This training facility is a non-smoking area. There will be intervals during the course where you will be able to access designated smoking or vaping areas.

Care and Respect for Other Trainees

Please respect and have a caring attitude towards other course attendees and their property. 

Unacceptable behaviour will result in A1 First Aid disciplinary policy implementation.

Te Tiriti o Waitangi – Treaty of Waitangi

A1 First Aid seeks to work with Māori in a spirit of partnership to honour the Treaty of Waitangi. We support the three principles of Partnership, Protection and Participation through the way we work with our learners, our clients and stakeholders, our staff and our community.

Re-Assessment and Appeals

If you are unsure of anything about your assessment result please discuss this with your Instructor. To request a re-assessment or appeal an assessment decision please apply in writing to the General Manager of A1 First Aid.

Feedback and Complaints Procedure

We encourage feedback from our learners and clients as this helps us to help you better. 

Feedback resulting in improvement actions is logged in our Continuous Improvement log and actions are monitored.

Feedback is invited at the end of every course and you can also give feedback through our website on Contact Us.

Should a situation arise where feedback is a complaint then please follow our complaints process:

  1. Your course Instructor in the first instance. If the complaint is not satisfactorily resolved…….
  2. The General Manager at A1 First Aid. If the complaint is not satisfactorily resolved…….
  3. NZ Qualifications Authority in writing and send to PO Box 160, Wellington. For further information go to: https://www2.nzqa.govt.nz/tertiary/the-code/the-code-for-learners/learner-complaints

Cancellation policy

The cancellation policy is provided in the Terms and Conditions of Enrolment on your Enrolment Form. 

No refunds will be made for non-attendance or failure to complete the course.

Please look after your own possessions. A1 First Aid is not responsible for your personal belongings or vehicles.

Wellbeing Support Help Lines

If it is an emergency situation and anyone is in immediate physical danger, phone 111. Alternatively, you can go to your nearest hospital emergency department (ED).

For urgent help, mental health crisis services, or medical advice

Phone your local Mental Health Crisis Assessment Team if you are concerned about a person’s immediate safety. Stay with the person and help them to keep safe until support arrives.

To get help from a registered nurse ring Healthline: 0800 611 116.

If you need to talk to someone

Free call or text 1737 any time for support from a trained counsellor.

Some other great places to get support include:

National helplines